CIOs: How to Deal with a Data Breach

Just noticed that a piece I wrote for CIO Magazine on data breaches is now live on the US and UK sites:

The 5.30am electronic rumble of a BlackBerry set to vibrate. The sound no CIO wants to hear at that hour as it can only mean bad news.

The chief security officer apologizes for waking you but she is clearly agitated. She has just been woken herself by the security consultants you called in to carry out a data audit. The team pulled a late shift last night and discovered some anomalies in the main customer database. The CSO is doing a poor job of covering her panic as she stumbles out with: “It might be nothing”. But you both know that you wouldn’t be having this conversation now if that’s what she really felt.

Despite the security breach at HM Revenue and Customs(HMRC) in November last year, it seems that many companies are still failing to heed the lessons learned from the incident. The Information Commissioner’s Office (ICO) has been notified of almost 100 data breaches by public, private and third sector organisations since HMRC.

“Data is the lifeblood of many organizations but it is not often looked after very well,” says CIO Peter Birley of law firm Browne Jacobsenon his personal CIO Blog. Recent high-profile breaches include the loss of the personal details of around 5000 prison officers in September this year and allegations of a significant data loss at US hotel chain Best Western.

For more go to CIO.co.uk

US economy narrowly avoids hacking disaster (fails to avoid self-made one)

Got to love this.

Sophos have just sent out a press release warning about a near miss hack attack on US financial giant Fannie Mae. 

Apparently a disgruntled employee planned to set off a “malware timebomb” that would have wiped the organisations databases – potentially triggering an economic meltdown which would have plunged financial markets into a recession which we have not seen the likes of since the great depression. Fear, confusion and chaos would have been widespread.

Phew! Good job that didn’t happen then! 

Actually Sophos goes on to say that with the markets in turmoil already, the hacking attack would have caused untold misery. I disagree, I think no one would have noticed. I think this could be a new tactic to defeat hackers and even terrorists, let”s just let society and the economy implode and the malcontents won’t be able to disrupt anything – self-made scorched earth policy -it’s genius.

Here is the missive in full:

FANNIE MAE EMPLOYEE ACCUSED OF PLANTING MALWARE TIMEBOMB, SOPHOS REPORTS

Disgruntled software engineer attempted to obliterate 4,000 servers with malicious script

IT security and control firm Sophos is reminding businesses of the importance of properly safeguarding IT networks following the news that a federal grand jury in Maryland, US, has indicted a 35-year-old ex-employee of Fannie Mae for planting a malicious script, designed to destroy data on the US financial giant’s servers.

According to media reports, Rajendrasinh Babubhai Makwana worked as a software engineer at Fannie Mae’s offices in Maryland for three years, where he is said to have had access to all of the company’s 4,000 servers.

During this time, Makwana, an Indian citizen who now resides in Virginia, is alleged to have embedded destructive code on the company’s server which was due to trigger at 9:00 am on 31 January 2009, wiping out all data across the network by overwriting it with zeroes. According to the prosecution case, anyone trying to log in to the network on 31 January would have received a message saying ‘Server Graveyard’.

Documents presented to the court state that, Fannie Mae terminated Makwana’s employment in October 2008 – the malicious script was allegedly found the following day. If found guilty, Makwana could face a sentence of up to ten years in prison.

“Obviously this case is ongoing, with charges not yet proven against Makwana, but it should serve as a timely reminder to all companies as to what they should be prepared for,” said Graham Cluley, senior technology consultant at Sophos. “Implementing a combination of robust user policies and security measures is crucial in order to safeguard their IT networks – and ultimately their business – against such incidents.”

“As the credit crunch forces companies to tighten their belts around the world, more and more firms will be making the difficult decision to make staff redundant. But it’s important to remember that a disaffected employee could create havoc inside your organisation,” continued Cluley. “We can only imagine the impact if an attack like this hadn’t been intercepted and had successfully struck a financial institution – with public confidence in the financial system at an all-time low, coupled with an unstable economy, the consequences would be dire.”

“Had this malicious script executed, it would have probably caused millions of dollars of damage and reduced – if not shutdown – operations at Fannie Mae for at least one week,” said FBI agent Jessica Nye in a sworn statement. “The total damage would include cleaning out and restoring all 4,000 servers, restoring and securing the automation of mortgages, and restoring all data that was erased.”

Government kicks UK when it’s down with more ID Card news

 Although the country is mortgaged to the hilt, the pound is worth about the same as it was in 1978, and job losses indicate that only PoundStretcher and McDonalds will be employing anyone by the end of the February, the government still thinks we want to hear about the benefits of ID Cards. 
Home Secretary, Jacqui Smith, said:
“Those benefits include increased protection against identity fraud for the individual and help in protecting our communities against criminals, illegal immigrants and terrorists trying to exploit multiple identities.”

Here’s the entire missive from the Ministry of Truth which hit my in-box just now:

(Home Office) Benefits of Identity Cards will be delivered soon, Home Secretary tells Manchester

Work is underway to identify a number of areas across the UK where British nationals can be among the first to apply for an identity card, Home Secretary Jacqui Smith announced when she visited Manchester today.

Further details of plans to introduce the first voluntary identity cards for the general public this autumn were revealed during her visit to meet with young people and the city’s business and community leaders.

At a speech in Manchester Town Hall she emphasised the benefits identity cards will bring for the region and the country and set out the progress made in delivering the cards. Building on a commitment made in November she expanded on plans to make a limited number of the cards available early from this autumn.

A brand new website giving the public more information on keeping their identity secure will be launched in the Spring. British nationals interested in getting an identity card will be able to stay up-to-date with developments and can register to be told if the National Identity Service goes live in their region.

Greenspan’s dinosaur diary

Just reading Alan Greenspan’s autobiog and while a lot of the hardcore economics goes over my head by several thousand feet, there are enough interesting anecdotes about various politicos to sustain interest.

Although it smacks of the ghost-written glossiness that too many of these celeb books are infected with – all the interesting edges knocked off through a combination of excessive lawyering and over zealous editing – there are still some critical nuggets in there but not as many as there should have been. He didn’t get on too well with George Bush Snr but neatly sides-steps any direct criticism – even though Bush blamed him for losing the election to Clinton given the dire state of the economy at the end of his presidency,

The fact that the whole credit crunch thing happened after the hardback was published means it’s kind of like reading the survival struggle diary of a dinosaur published just before the meteorite hit. Stories of dodging another Tyrannosaurus attack don’t have the same impact when you know 80 percent of life is about to be wiped out. But it’s an interesting read nonetheless. 

The paperback version does have an extra chapter added on in which Greenspan does tackle the financial crisis but he manages to side-step any issue of culpability and the whole section has a sort of hasty and defensive edge to it. Mind you, he doesn’t seem to accept any blame for Black Monday either so that is not exactly surprising. Not sure if he should do but it feels a bit like when the market goes right that is down to decisive action by the Fed and when it goes wrong – well that is just the cycle of the market. Convenient. 

He does neatly sum-up where all the cheap cash came from which led to the credit bubble – namely that some of our present problems can be traced back to the fact that Chinese workers like to save cash. The expanding economy over there combined with this propensity to save flooded Asian markets with cheap cash which then flowed around the whole financial system – well at least that’s how I interpreted it which apart from probably being overly simplistic could also be completely wrong – but it’s a nice image.

I have only just got to the Clinton presidency so it will be interesting to hear what Greenspan makes of Slick Willy.

Apple loses Front Row dinner-party marketeers with remote move

My girlfriend has just bought a new MacBook, rather than a recession-friendly netbook, but hey. But despite being a couple of hundred quid more than the old style, Apple seem to have done away with the little remote. 

After a bit of searching through the box, and a bit more searching online, we realised it wasn’t a packaging error at Cupertino, but they buggers have actually stopped including them. Having looked on some forums the consensus is that most people didn’t use them and actually Steve is doing us a big favour by not bothering us with this distraction – Steve knows best!.

I guess I am in the minority but I actually like the remote and I think Apple is missing out on a trick here. One sure way to wow your Windows friends when they come around for dinner is to casually use the remote to launch Front Row from across the room – that always goes down well. 

Sad I know but it’s one of my few party tricks – well that and flicking peanuts into my mouth. Apple has given the option to buy a remote for $19 but most people won’t. 

I guess judging by the company’s results, Apple doesn’t need anymore marketing help but doing away with the remote is going to mean a few less Mac owners get to show off Front Row and saying your Mac Book is made from one complete piece of plastic doesn’t have the same effect.

Is Bill’s philanthropy just another form of control?

On a flight back from LA last week I found myself in that brain limbo that too much air travel can impose. Too wired to sleep but too tired to sit through a whole movie so breaking with my normal obsessive need to watch all the new movies on the plane I opted for some TV and chanced on the BBC Money Programme Interview with Bill Gates which aired last June.

I missed it at the time, probably consciously expecting it to be more glossed over mainstream coverage of Bill. For the most part it was exactly what I expected with presenter Fiona Bruce steering clear of asking Bill too many of the tough questions despite claiming that  it had taken the Beeb almost two years of negotiations with Microsoft to secure the interview. The programme delved into the history of MS and went over the usual ground and then tackled Bill’s new philanthropic career.

Various talking heads popped up around the issue including US tech journo and super-geek Robert X Cringely who basically claimed that Bill’s latest venture is all about securing a nobel peace prize! Well that makes sense but then thinking about another aspect of philanthropy, the tax saving, it struck me that while it might seem on one hand that Bill is being supremely altruistic with giving away billions the fact is that he has to to do that anyway through taxation. So by setting up this huge philanthropic effort he is able to take back some control of that vast chunk of cash that he was previously sending off to the US Treasury and Bill likes control. 

I am sure that there is a lot of genuine altruism here but people don’t really change that much. The single-minded focus on achieving a goal has characterised Microsoft’s rise to to top and the fact that Gates would suddenly shift gift and become some touchy-feely Mother Teresa-like figure just doesn’t wash. There is a plan here with a definite end-game, probably the nobel peace prize, with the handy by-product of being able to have more say over the vast swathes of tax dollars.

Gates wasn’t given a completely free-ride by the BBC, the parting segment had Fiona Bruce being shown around the MS Campus by Gates. The pair came up against what seemed to be a locked door. Gates assumed that the door was secured by the high-tech security system and search vainly for his swipe card before resigning himself to calling for help. After credulously asking if Bill was locked out of his own building, the BBC presenter simply leant on the door and strolled in. And neat little segment that said it all really.

Budapest via Australia odyssey begins

Yep, it’s been a long time in the making but we are finally off tomorrow morning to begin our two month around the world ramble which will see us eventually relocating to Budapest for a while.

Credit-crisis? Global warming? Yes these are all concerns but sometimes you just have to say what the hell and run for the sun. I am still planning to do some assignments and try and pick up some interesting blog material along the way – there are some very cool geothermal projects happening in New Zealand and Fiji that I would like to check out. But mostly it’s a chance to just to escape the gloom and doom with some hard-core mooching.

The flight/travel itinerary goes something like this:

Nov 16 – London to Hong Kong 

Nov 21 Hong Kong to Darwin (Aus)

Nov 26 Darwin to Alice Springs

Nov 30 Alice Springs to Cairns

Drive Cairns to Byron Bay

Train Byron Bay to Sydney

17 Dec Sydney to Christchurch (NZ)

Drive Christchurch to Auckland

31 Dec Auckland to Nadi (Fiji)

11 Jan Nadi to Honolulu (Hawaii)

14 Jan Honolulu to London (back on 15 jan)

18 Jan London to Budapest

Facebook is probably the best place to catch-up with where we are but I will be updating this blog with anything journalism or blog related I get around to over the next 8 weeks or so.

Going to be back in London for two or three days when we are back but then we are off to live in Budapest for 6 months or longer – depending on how it all works out and whether this freelance thing is really possible from anywhere.

Is Google playing fair in Africa?

Just been at a really interesting event at Chatham House in London called Technology: A Platform for Development. (ZDNet.co.uk is one of the media partners). The conference had lots of very interesting speakers from NGOs and development agencies as well as lots of vendors who are keen to show their philanthropic sides whilst also getting very excited about how much dosh they can make out of growing markers such as Africa and India.
During the obligatory coffee break, I got chatting to someone (journalist ethics and Chatham House rules prevent me from saying who) who does a lot of tech-related work in Africa. He brought up the subject of Google and how from his perspective, it’s “Don’t be Evil” motto is not quite standing up in Africa at least (just as it was put under considerable strain over censoring in China).

My coffee-partner claimed that the line between the philanthropic side of Google, managed by the marvelously named Dr Larry Brilliant, and the commercial Google, appear to be blurring in Africa. And it goes beyond the normal branding exercise that a lot of tech companies go in for when it comes to doing good deeds, but actually seems to involve Google using its philanthropic work as a shoe-in to organisations who might be future clients of Google Inc – even down to data/leads changing hands betweem the two.

Now I can’t stand any of this up you understand, so it might be complete rubbish, but this guy was one of the speakers at the event and someone who should know what he is talking about. Even if there is any truth in it, then I am not sure how hard we can be on Google as other companies are certainly guilty of using philanthropy as a loss leader.

Take Microsoft’s international student discount iniatives which creates long term demand for their apps, or the companies Digital Pipeline iniative to help send refurbished PCs to the developing world – which mostly (it would have been exclusively but MS couldn’t argue the charity commission around) have Windows and Office preloaded.

The truth is that just as green IT goes hand in hand with cost savings, philanthropy for most tech companies has to have some profit generation effect to – even if its just a marketing one. As I said, it might not be true, but I thought better of Google but maybe that’s my problem.

No spat here says US cybersecurity investigator

In an earlier post I flagged up the fact that the head of cybersecurity at the Department of Homeland Security (DHS) just happens to be at the same IT security show in London as someone who appeared to have made negative comments about his departments leadership.

I have managed to speak to both parties involved now, and one of them claims their relationship is not as antagonistic as it has been reported.

After one of his presentations at the RSA Conference Europe, I managed to catch-up with homeland security expert Paul Kurtz, who was recently quoted as saying that, “There really is no one in charge right now at DHS”.

Kurtz (part of a Center for Strategic and International Studies (CSIS) panel that is undertaking a review of cybersecurity with the aim of creating recommendations for the new US administration) appeared to have a negative view on the role the DHS is taking around cybersecurity strategy judging from this article. Unfortunately, the man charged with running the cybersecurity division of DHS – Robert Jamison –  was also attending RSA in London.

When I spoke with Kurtz, he claimed that my earlier post and presumably the CNET story, was misleading and that he and Jamison have worked in the same circles for a long time and that there was no personal animosity between the two of them. In fact, it turns out that they ended up going out for dinner at the event according to Kurtz. “It is not personal at all,” he said.

However Kurtz did admit that he felt there was a leadership issue at the DHS. “There is a legitimate question of who is in charge at the DHS, who is directing the traffic there? But that shouldn’t all be laid at the feet of Robert Jamison, that is unfair.”

For his part, when I spoke to Jamison yesterday, he didn’t disagree when I claimed that Kurtz had been critical of him but just gave me a kind of knowing smirk. One of this spokespeople also made it clear that the CSIS panel had not been very communicative with Jamison or his office in the course of investigations which Jamison’s people found obviously frustrating. Kurtz on the other hand maintains that the panel did meet with Jamison and communication channeles were open  – so who is right? Probably both but with different perspectives on “communication”.

But when it comes to his wider views on the performance of Homeland Security and it being the best place to coordinate US cybersecurity policy, Kurtz said that one of the options the committee is considering is pushing the responsibility into the White House. “There is a lot of thinking that given the complexity of the issue, the broad strategic policy and programme coordination should emanate from the White House,” said Kurtz.

That is not to say that the DHS wouldn’t have role in cybersecurity but possible only one on the same level as other departments such as Defence and Justice said Kurtz. The White House’s involvement would allow for a “broader perspective” beyond that one just one department and also encourage the involvement of the private sector, Kurtz added.

The report from the CSIS is due around a week after the election so we will just have to see what the findings are but if the rest of the panel follow Kurtz’s views then DHS under a McCain or Obama leadership could well find itself relegated to being just one contributor to cybersecurity strategy.

UK ID card fuss is only temporary

Keynote RSA Conference 2008
Keynote RSA Conference 2008

That was the warning from security guru and BT chief security office Bruce Schneier who said that in five years or so, people won’t have to worry about ID cards anymore.

Not because libertarians will triumph and prevent the technology from being developed, but because ID checks will happen in the background without us even realising.

“I know there are debates on ID cards everywhere but in a lot of ways,they are only very temporary. They are only a temporary solution till biometrics takes over,” he said, speaking at the RSA Conference Europe on Tuesday.

“When you walk into the airport they will know who you are. You won’t have to show an ID – why bother? They can process you quicker,” he said.

I am not quite convinced about Schneier’s time-frame as look at how long its taken to get a plastic card with a photo on it approved so how long are we really looking at for sophisticated biometrics technology and the databases in the background to make it all work.

Still while biometrics for high-level uses in airports and law-enforcement might be a longer way off – more low-level uses by commercial organisations might be rolled out a lot sooner.